Terms & Conditions

A.  If The Real Seal, LLC deems necessary, owner must make inside concrete wall and floor area accessible for inspection, initial repair and service at owner’s expense. Owner is to provide finished wall removal and access for inspection,, initial repair and service and owner’s expense. Homeowner is responsible for removal and replacement of drywall, plaster, personal property, improvements, fixtures, and appliances or other obstacles in the work area.

B.  The Real Seal, LLC will not be responsible for damage to wall or floor coverings, radiant heat, electrical or other lines (exterior or under the floor), landscaping or personal property of any type due to dust, excavation, seepage or flooding.

C.  Warranty does not cover any above grade penetration of water, seepage through windows, condensation, vapor transmission or excess humidity, any water during periods of sewer backup, or frozen discharge lines.

D.  Owner is to provide at his or her own expense, adequate electrical supply for sump pumps and battery chargers.

E.  If Epoxy or urethane grout is injected around a sewer line, The Real Seal, LLC is not responsible for any subsequent clogging due to existing opening or broken sewer line.

F.  Owner is to provide adequate water and electricity to accommodate the repairs.

G.  If additional pumping capacity is needed to keep up with the seepage flow, owner is responsible for additional labor and material charges for installation of same.

H.  The Real Seal, LLC is not responsible for the disposition of the water once discharged from the house.

I.   The Real Seal, LLC will not be held responsible for any mold and/or radon gas related claims.

J.  Should the work be modified by others, this warranty is null and void.

K.  If previous unknown conditions are discovered, The Real Seal, LLC reserves the right to cancel contract, restore job site and refund deposit.

L.  The Real Seal, LLC reserves the right to alter the repair technique as needed, at no additional charge to the owner.

M. Sump pump warranties include parts and labor.

N. A service fee will be assessed for non-warranty related service requests. Buyer authorizes The Real Seal, LLC to photograph buyer’s property and to use such photographs for documentation and promotion without compensation to buyer.

O. Any controversy or claim arising out of, or relating to, this contract, or the breach thereof (“claim”) shall be resolved by binding arbitration. All arbitrations shall be conducted in Chicago, Illinois before an arbitrator selected in accordance with, and shall be conducted pursuant to, the construction industry arbitration rules of the American Arbitration Association. The arbitrator will have no authority to award punitive damages or any other damages not measured by the greater of the prevailing party’s liquidated, contractual or actual damages, and may not, in any event, make any ruling, finding or award that does not conform to the terms and conditions of the contract. Costs and fees of arbitration may not be awarded to the prevailing party. “Costs and fees” means all reasonable pre-award expenses of arbitration including the arbitrator’s fees, reasonable attorney fees, administrative fees, travel expenses, out-of-pocket expenses such as copying and telephone, court costs, and witness fees. Neither party nor the arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties.